30 Day Guarantee
Return any stock item for any reason within 30 days for a refund, except:
- Custom Items
- Items marked “non-returnable”
- Items are not in resalable condition
- Items which are marked as analysis services
If PFL Labs or Manufacturer is at fault, PFL Labs will arrange free return shipping. Otherwise, customer is responsible for all return shipping charges.
Return Process:
- Submit your return online from to returns@pfllabs.com or call 1-780-622-4448 for a Return Authorization number.
- Write the Return Authorization / Order Number on the outside of the package.
- Ship to:
- PFL Labs, PO Box 179, Fox Creek, AB, T0H 1P0
FAQ
What is a “non-returnable” item?
All non-returnable items are marked upon purchase and on the items packaging. These include items that are disposable, have limited best before dates and are special promotional items. From time to time other items may be considered and marked “non-refundable”.